At Gemistry, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We collect information about you in various ways when you use our services:
Personal Information
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely by our payment partners)
- Account credentials and preferences
- Purchase history and order information
Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Cookies and similar tracking technologies
- Referral sources and search terms
2. How We Use Your Information
We use the collected information for the following purposes:
| Purpose | Description |
|---|---|
| Order Processing | To process and fulfill your jewelry orders, handle payments, and provide customer support |
| Communication | To send order confirmations, shipping updates, and respond to your inquiries |
| Marketing | To send promotional emails about new collections, special offers, and jewelry care tips (with your consent) |
| Website Improvement | To analyze site usage, improve user experience, and enhance our services |
| Security | To prevent fraud, protect against unauthorized access, and ensure secure transactions |
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving you (such as payment processors, shipping companies, and email service providers)
- Legal Requirements: We may disclose your information when required by law, court order, or government request
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
- Consent: We may share information with your explicit consent for specific purposes
Important: All third-party service providers are contractually obligated to keep your information confidential and secure.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Necessary for basic website functionality, shopping cart, and account access
- Performance Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
- Preference Cookies: Remember your choices and personalize your experience
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure payment processing through PCI-compliant providers
- Regular security audits and vulnerability assessments
- Access controls and employee training on data protection
- Secure data storage with regular backups
Please note: While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your personal information for marketing purposes
- Withdrawal: Withdraw consent for data processing where consent was the legal basis
To exercise any of these rights, please contact us using the information provided at the end of this policy.
7. Marketing Communications
We may send you promotional emails about new jewelry collections, special offers, and care tips. You can:
- Opt-in to receive marketing communications during account creation or checkout
- Unsubscribe at any time using the link provided in our emails
- Update your communication preferences in your account settings
- Contact us directly to modify your preferences
Please note that even if you opt out of marketing communications, we will still send you essential service-related emails (order confirmations, shipping notifications, etc.).
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Account Information: Retained while your account is active or as needed to provide services
- Order History: Kept for warranty purposes and legal requirements (typically 7 years)
- Marketing Data: Retained until you unsubscribe or request deletion
- Website Analytics: Aggregated data may be retained indefinitely for business insights
9. International Data Transfers
As we offer worldwide shipping, your information may be transferred to and processed in countries other than your own. We ensure that:
- Adequate safeguards are in place for international transfers
- Data processing agreements comply with applicable privacy laws
- Your rights and protections travel with your data
10. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of material changes via email or website notice
- Provide advance notice when required by law
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us About Privacy
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@gemistry.com
Phone: +1 (555) 123-4567
Address: 123 Jewelry Lane, Gem City, GC 12345
We will respond to your inquiry within 30 days.